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How mas888 Handles Your Personal Data

At mas888, your personal data is collected only for what we need to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, and keep…

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What This Privacy Policy Covers

mas888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed through mas888.app and is governed by applicable Malaysian data protection law, including the Personal Data Protection Act 2010 (PDPA). We collect your name, contact details, payment identifiers, and session activity solely to operate your account and fulfil transactions.

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Payment data linked to Touch 'n Go, GrabPay, Boost dan FPX is handled under each provider's own security framework and is never stored on our servers in full. Access to our platform and the processing of your data depends on local law and is available where
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local law permits. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Data shared with service partners — such as payment processors and fraud-detection providers — is limited to what those partners strictly need to perform their function.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to correct inaccurate details, or wish to submit a formal data access request, our privacy team is reachable through the channels below. We aim to respond to all data-related queries within five working days. For account holders in Kuala Lumpur and across Malaysia, live chat is the quickest path to a resolution.

Team online

Live Chat

Start a live chat session directly from the mas888.app lobby. Our support agents handle data queries around the clock and can escalate to the privacy team within the same session if needed.

Email Support

Send your data access or correction request to our dedicated privacy inbox. Include your registered account email so we can verify your identity before making any changes to your record.

Help Centre

Our Help Centre at mas888.app contains step-by-step articles on updating your profile, managing communication preferences, and submitting a formal data deletion request under the PDPA.

HOW WE PROTECT YOUR DATA

Six Ways We Keep Your Account Data Safe

Data protection at mas888 is not a single checkbox — it runs across account creation, every transaction, and the moment you close a session.

Encrypted Data Storage

All personal data is stored using AES-256 encryption at rest. Database access is restricted to authenticated internal systems only, and no plain-text personal records are written to any log file or external cache.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can review and withdraw cookie consent at any time through the preference panel in your account settings.

Account Security Layers

Your account is protected by password hashing, optional two-factor authentication, and automatic session expiry after a period of inactivity. Suspicious login attempts trigger an immediate email alert to your registered address.

Data Retention Schedule

We hold your account data for as long as your account remains active and for up to seven years after closure, as required by Malaysian financial regulations. Data no longer needed for legal or operational purposes is securely deleted on a scheduled cycle.

Privacy Contact & Requests

A dedicated privacy officer oversees all data access, correction, and deletion requests. Requests submitted via email or live chat are logged, tracked, and resolved within five working days under our internal SLA.

Third-Party Data Sharing

We share data with payment processors — including the networks behind Touch 'n Go, GrabPay, Boost dan FPX — and with fraud-prevention partners only. Each partner is bound by a data processing agreement that mirrors our own PDPA obligations.

Your Privacy Policy Questions, Answered

Below are the questions we hear most often about how mas888 collects and manages personal data. If your question is not covered here, reach out through live chat or our privacy email and we will respond within five working days.

We collect your name, email address, phone number, date of birth, and payment identifiers needed to verify your identity and process transactions. We do not collect more than what is required to operate your account under Malaysian law.

Payment transactions are processed directly through each provider's secure gateway. mas888 receives a transaction reference and status only — full card or wallet credentials are never stored on our servers at any point.

Yes. Submit a data access request via our privacy email or live chat with your registered account email for identity verification. We will provide a summary of your stored data within five working days as required under the PDPA.

Log in and update basic details directly in your profile settings. For changes to identity documents or payment records, contact our support team through live chat or email and we will process the correction after re-verification.

We retain your account data for up to seven years following closure to meet Malaysian financial and anti-money-laundering regulations. After that retention period, your data is permanently deleted from our systems on a scheduled cycle.

No. We do not sell, rent, or share your personal data with any third party for marketing purposes. Data is shared only with payment processors and fraud-prevention partners who are contractually bound to our data protection standards.

Contact our privacy officer directly via the privacy email listed in the Help Centre. If you are not satisfied with our response, you may escalate the matter to the Department of Personal Data Protection Malaysia under the PDPA 2010.

How mas888 Handles Your Personal Data

Contact Us About Your Data

Live Chat

Email Support

Help Centre

Six Ways We Keep Your Account Data Safe

Encrypted Data Storage

Cookie Controls

Account Security Layers

Data Retention Schedule

Privacy Contact & Requests

Third-Party Data Sharing

Your Privacy Policy Questions, Answered

01 What personal data does mas888 collect when I open an account?

02 How is my payment data handled when I use Touch 'n Go, GrabPay, Boost or FPX?

03 Can I request a copy of the personal data mas888 holds about me?

04 How do I correct inaccurate information on my account?

05 How long does mas888 keep my data after I close my account?

06 Does mas888 share my data with third parties for marketing?

07 Who do I contact if I believe my data has been mishandled?

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